Sjo chicago

Buyer beware I will avoid flying with them. Pros: "I really liked the brand new and updated Airplane. The fit and finish was quite nice and the electronics and lighting were nice. Cons: "The crew was poorly trained in virtually all aspects of their duties. They had no coordination among themselves and ran around like a bunch of chickens with their heads cut off. One attendant yelled at a passenger at one point. They kept turning the lights on and off abruptly and made a HUGE deal about throwing away the trash because otherwise they will get stuck doing it all.

The intercom system was also abused as the attendants made, at times foolish announcements, with a different attendant speaking almost each time. One would almost yell while another would speak very softly. The intercom system and speakers on this plane, particularly from the cockpit, when the captain spoke, sounded like it was from the Vietnam War era.

For a brand new airplane, this was a disappointing shortcoming in the technology. We experienced excessive turbulance for the majority of the flight as well. I do not know if this is something the pilot is able to overcome but on this flight, it certainly was an issue as i almost had to vomit from all the very abrupt and excessive motion. I would not rate this as one of the better flights i have been on. Pros: "Crew on the plane was super nice and cared for us.

I initially showed my military I. D in order to check into my flight. All U. S Navy service members that are attached to a ship have a sticker on their I. D that states their ship and department. The lady that was assisting me accused me for having a fraud military I.

She accused me for hiding information on my I. D as she tried taking the sticker off as I need that sticker to get on and off my ship. I was also accused for not looking like my military I. D picture. That picture was taken during boot camp as my head was completly shaved and I had no facial hair. I obviously grew out my hair and had facial hair as I was in a leave status. I was not required to shave for the duration of my leave.

She also asked why I was not in uniform. The lady assisting me failed to realized that active duty members do NOT have to be in uniform every second of their waking lives. She did not believe I was in the U. S Navy and was super disrespectful. I just gave her my Illinois I. D to avoid any other trouble. I'm not a confrontational person so I just tried to avoid creating a scene in front of everyone.

She was not wearing a name tag so I called frontier to make a formal complaint. I will not be flying with frontier anymore. Thank you. Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off.

Most horrible service and flying experience EVER! Cons: "After pushing the flight back twice, they then bumped the flight back up and changed the gate without making an announcement throughout the terminal. I also received a text notification indicating the flight was delayed, but not that it was moved up again and the gate had changed. They only called our names after it was too late and they would not allow us to board.

They left seven people standing at the gate as they pulled away. The earliest they could rebook us was 2 days later. Book a budget airline, get budget service. Will happily pay more next time for a different airline. Cons: "horrible accommodation theres a reason the flights are cheap they charge 45 bucks to check a bag so if u have to check luggage u might as well get a better airline. Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport.

Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate the whole time I was there. If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time.

The employees at the gate were helpful in refunding our tickets, etc. Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service. Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Never again. Cons: "We arrived to check our bags in at the airport about 2.

We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point.

She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse.

I get the cheap prices, but they're not that cheap in order to deal with all this mess". Cons: "I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in.

We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this. Pros: "The crew seemed nice and helpful, overall. No complaints. Cons: "The flight to Chicago was ok. The flight back was delayed to depart.

That's ok, except it always happens in Chicago. The boarding tunnel was very unfortable and hot. We waited for about 5 minutes cooking in there. We were in a rush to leave. You could've staggered boarding better, but ok. We were sitting on the tarmac for another 10 minutes after landing in Denver because of staffing issues. That was somewhat funny, actually. But your chinsy baggage policy leaves much to be desired. And we waited for probably 30 minutes for our bags to come up.

That was tedious after a long trip. Worst of all are the seats. Whoever sat in one of those for a couple hours and still made the decision to install them should be reexamined. I will be hesitant to fly again anytime soon. Baggage fees, operational difficulties, and very uncomfortable seats are a large deterrent. Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up".

Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese".

Pros: "I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well.

They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while.

I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. Cons: "- I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap.

It took them at least an hour and that obviously caused more delay for the plane to take off. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap.

Cons: "Hidden fees! I forget why I never fly Frontier Then I do and remember all the hidden fees, uncomfortable flight, and terrible service. Pros: "We arrived in Las Vegas 20 minutes early. Cons: "1. We sat on the runway in Vegas for 15 minutes waiting for a gate to open.

They charged me to select a seat. They don't participate in TSA Pre-check 5. There was no organized line-up for each separate boarding group. Last time I let someone else book my flight on another airline! Pros: "Crew". Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous.

I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added. Pros: "This was my first time flying with frontier. My experience was that which makes me not want to travel with them ever again. The tickets were cheap but then you are charged for bags and carry ons, but i did get a discounted price for doing that over the phone.

However, I still had to argue with the girl at check in as she kept saying I still had to pay, until another girl saw my report and corrected her.

No apology, and lots of additude. We boarded late, though there was no announcement. My flight was short, so comfort was not a big deal to me. But the worst part is when I went to claim my luggage it was broken, and they did not have a claims office, so I went to a lady at the check in and she was very helpful.

Apparently there were 2 more cases in the same flight. She sincerely apologized, and filled out a damaged claims report; though I did not get a recite I did take a picture of it just in case.

Hopefully they will reimburse me for my damaged bag before my next trip. But overall, the rudecoustomee service, hidden fees, and damaged luggage will prevent me from choosing or recommending this air line ever again.

Pros: "On board crew was very nice and were very entertaining. Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late.

The rep who was working the desk young female, approx. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you.

I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it. Pros: "Nothing really.

Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done like the baggage fees, seating fees, in flight drink fees your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!!

Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice. Pros: "Cheap flight". Cons: "Most uncomfortable seats ever!!! Cons: "we were delayed over 45 minutes and no one in the crew seemed to know what was going on".

Pros: "Crew was friendly and helpful. Cons: "the seats are uncomfortable. Furthermore, the more expensive seats have trivial and funny "benefits" for nearly 30 dollars more, they claim you have more leg room. Probably wont book with frontier again. Pros: "Flight price was great. Straight shot there. Cons: "Nothing to dislike". Kept luggage at SFO for pickup when I arrived". Cons: "Missed flight by 10 mins.

Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded.

Very few Frontier attendants available to help us. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket".

Pros: "Not much to say about the flight At least they got me my drinks when I wanted them. Cons: "I felt deceived about the price. During this period travelers can expect to fly about 2, miles, or 4, kilometers. With 6 different airlines operating flights between San Jose and Chicago, there are, on average, flights per month. How many afternoon flights are available from San Jose to Chicago? What is the flight distance from San Jose to Chicago? What is the earliest departure time out of San Jose to Chicago?

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